Time tracking software for IT services teams and MSPs

MSPs and IT service teams work across dozens of client environments every day. ManicTime captures technician activity automatically — per client, per ticket, per session — so billing records are grounded in what actually happened, not what got logged after the fact.

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Time tracking problems IT services teams face

Technicians underreport time on tickets

When time entries are filled in at the end of the day — or the end of the week — short sessions and context-switch time get forgotten. Billing gaps accumulate across every technician.

Multi-client days are hard to account for accurately

A technician who handles seven clients before lunch has little hope of accurately reconstructing how long each engagement took. Manual logging after the fact is a guess, not a record.

PSA tool time entry is a daily burden

Technicians are expected to log time in ConnectWise, Autotask, or similar tools — but the overhead of switching to the PSA, finding the ticket, and entering time after every task slows everyone down.

Non-ticket work disappears from billing

Internal meetings, training, travel time, documentation, and pre-sales work often fall outside ticket-based time entry. That time is real but frequently goes unbilled or unallocated.

Team utilization and capacity are hard to measure

Without accurate time data across all technicians, managers cannot see who is overloaded, which clients are consuming the most resources, or where capacity needs to be adjusted.

How ManicTime helps IT services teams and MSPs

ManicTime captures technician activity automatically throughout the day — applications, remote tools, browser sessions, and documents — building an accurate time record that can be reviewed, attributed to clients and tickets, and used to populate PSA tools or generate billing reports.

Capture technician time automatically across all tools

ManicTime records activity in remote desktop tools, RMM platforms, browsers, and administrative applications — so every minute of client work is captured without requiring manual time entries during the session.

Attribute time to clients and tickets after the fact

Technicians review their captured activity at the end of the day and assign time blocks to the appropriate client and ticket. Auto-tagging rules can handle recurring tools or client-specific applications automatically.

Support PSA tool time entry with accurate source data

Whether your team uses ConnectWise, Autotask, Halo, or another PSA, ManicTime gives technicians an accurate activity log to work from when filling in time entries — reducing guesswork and improving billing completeness.

Give managers real utilization data

ManicTime shows how technician time is distributed across clients, ticket types, internal work, and non-billable activity — so managers can identify capacity issues, over-serviced accounts, and billing gaps.

Deploy on your own infrastructure for data control

For MSPs with strict data handling requirements, ManicTime Server can be deployed on-premise or in your own cloud environment — keeping all time data inside your own security boundary.

What IT services work ManicTime tracks automatically

Technician time spans many tools and client contexts. ManicTime captures all of it:

Remote desktop and RMM tool sessions
Client-specific browser activity and admin portals
Ticketing system and PSA tool usage
Documentation and knowledge base work
Internal meetings and team calls
Pre-sales and scoping activity
Training and certification time
Monitoring and alert response
On-site visit time tracking
Travel and logistics time

The full picture of technician work — billable and non-billable — becomes visible and attributable.

Why IT services teams and MSPs use ManicTime

Billing records that reflect actual work

Automatic capture means short sessions, context switches, and post-ticket documentation all appear in the time record — not just the work the technician remembered to log.

Less friction filling in PSA time entries

Technicians use ManicTime's captured timeline as a reference when logging time in ConnectWise, Autotask, or similar tools — filling in accurate entries instead of guessing from memory.

Per-client utilization and resource visibility

Managers can see exactly how much technician time each client is consuming, which helps with contract reviews, staffing decisions, and identifying accounts that are being under- or over-serviced.

Visibility into non-billable time

Internal overhead, training, and pre-sales time is captured alongside billable work — giving management a complete picture of where team capacity actually goes.

Full control over sensitive time data

MSPs handling regulated client environments can deploy ManicTime Server on their own infrastructure, keeping all tracking data inside their own security and compliance boundary.

Related features

Automatic time tracking

Capture technician activity across remote tools, browsers, and admin applications without manual time entries during client sessions.

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Client and ticket time attribution

Review captured activity and assign time to clients, tickets, and service types in a single daily review workflow.

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Integrations

Connect ManicTime data to PSA tools, billing systems, and reporting workflows your team already uses.

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Built for teams where every client minute has a billing consequence

ManicTime has been tracking professional work since 2008. Over 1 million downloads, 13,000+ customers, and 200,000+ licenses — including IT service providers and managed service teams who need accurate per-client billing records.

MSPs live and die by the accuracy of their time records. When technicians underreport, revenue leaks silently. When billing feels inflated, clients push back. The only way to close that gap is with time data that comes from actual activity — not end-of-day memory.

ManicTime captures the full picture of what a technician did across every tool, client portal, and remote session. That gives teams the raw material to fill in PSA tools accurately, catch non-billable overhead that should be tracked, and understand exactly how each client account is consuming team capacity.

For MSPs with strict data requirements, the self-hosted deployment option ensures that technician activity data never leaves your own infrastructure — an important consideration when your team's computers are connected to dozens of client environments.

FAQ

Turn technician activity into accurate billing records
ManicTime captures what your team actually does across every client tool and session — so time entries are accurate and billing gaps close.
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Our customer
opinions
Katie
This software automatically tracks the time you spend on your computer. When you step away from your computer for a certain length of time (set by user), it will prompt you to tag that time. For example, if I'm getting coffee and have a 20 minute chat about the weekend, I tag it as personal. But if I have a chat about an upcoming or existing project, I tag it about that project. For the tasks you do on the computer, it can save screenshots every X seconds (again, set by user), so that you can have a reminder when you go to do your billing what each task was for.
Richard
There is a lot to love about Manic Time. It was easy to use and did way more than I was expecting from it. The reporting was informative. The editing was awesome. Tagging and managing the time tracked is robust, yet simple. It is great at taking the tracking out of time tracking. It just does 90% for you. The last 10% is tagging and validating. It really does an amazing job at showing how much time is wasted on mundane tasks or mindless browsing. I handed in my time to a project manager. He asked how I knew I worked 3.28 hours on a specific task. "Manic Time" was my answer.
Dr Steve Day (podcast)
Time tracking and its importance in business operations are discussed in this episode. Dr. Steve Day shares update on their time tracking policies, including the use of new apps and tools such as ManicTime, particularly focusing on the implementation of screenshot tracking.
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Brenda
I do contract work and manage multiple projects where I bounce between projects on an almost by the minute basis. Once tagging is setup I can easily tag all my activities as I do them and my time accumulates in each project bucket. At the end of the day my timesheet is a breeze. This is the best tool I have found so far for a work style that involves heavy duty multi-tasking. I don't know what I would do without ManicTime. Well designed and thought out product.
Mary
I like this application because with manic time we can verify who does their right job. And we also have better control because we can choose the best workers to increase production works very well and without errors.
Gary
Just renewed my licence for another year Just thought I'd let you know that this is one of the best pieces of software I've ever installed on my computer, free or paid for. I run my own business which principally relies on writing technical reports. ManicTime has made it so much easier to track my time over the various projects and therefore manage my fees and costs. (And your support has been excellent when I have had the odd problem).
Oliver
Just wanted to let you know that I think your software has helped me capture $1000's of dollars in revenue that I just wasn't billing before, as I wasn't doing a very good job of tracking my time. With ManicTime I get it all, and if I were ever to be audited by a client, I could give them every detail. Thanks so much!
Judy
The interface is very intuitive and easy to use. The ability to tag and color-code my work allows me to see at a glance how my day has been going. I can organize and structure things as much or as little as I like. What a great product!
Joshua
ManicTime’s ease of use is unmatched, thanks to its intuitive interface and flexible granularity in time-tracking. The power to dive as deep as you need into data with comprehensive tagging and reporting systems is a significant upside. Its vast number of features like document, application, and activity trackers streamline the process of managing and analyzing time efficiently. Moreover, ManicTime’s advanced search capabilities, coupled with the functionality to annotate tagged time, make it a vital tool for enhancing productivity and recalling information during discussions.
Adam
I like that it tracks inactive time on the computer so that you can remember when you started working and when you stopped, and when you took breaks. Very easy to use, I don't have to remember to log in and the app does everything for me without me even doing anything except installing the program. It shows exactly what page and project you were working on and for how long and when.
Amanda
It provides with useful reports which track and monitor the computer usage of employees, as well as the time spent on each computer program or application. Also the presence of an automatic screenshot feature resulted in an increase in my employees’ productivity. It runs automatically on my computer, great.
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